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FAQ

General

  • My favorite star is not on the list.
  • How do you enter and share the referral code?
  • I want to edit my profile.
  • Which devices and OS do Whosfan app support?
  • What kind of app is Whosfan?
  • What is the standard of choosing the stars who get displayed on the Following Stars section?
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Credits and Stamps

  • I read an article, but I didn’t get a point.
  • I want to collect credits and/or points.

Chart

  • What is a Star Chart?
  • What is a Global Authentication Chart?
  • What is Hanteo Chart Authentication Card?
  • How does the Album Chart get calculated?

Etc.

  • How does the point get reflected if a member from a group goes on a unit/solo promotion?
  • I see the stars that I don’t follow on my feed.
  • Why are the points on the star channel and Star Chart different?
  • There is an error in the content of the news article.
  • I would like to turn off the notification.

FAQ

  • I could not authenticate my album with Hanteo Chart Authentication Card. Did my purchase not count towards Hanteo Chart?
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